We've covered a lot of these points in class already, but here are some more stories in this article about email and the difficulty in presenting tone.
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Source: Don Norman 2007
Coffee Pot for Masochists
Source: Don Norman 2007
1 comment:
Shipley, the author of the book, was actually interviewed on KUOW when he was here. We've talked about the issues with tone, but he really emphasized how "dangerous" the ease of email can be to communication.
Talk a listen here....
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